I bought my Flextool product 15 months ago, am I eligible for a free loan product whilst I’m getting my product repaired?

No, we only arrange a free loan product when your product breaks down within the first 12 months of purchase.

I didn’t register my Flextool product when I bought it 8 months ago, does that void my warranty?

No, you will always have a valid manufacturer’s warranty if you can provide the proof of purchase, whether you register your product or not. We will help you with repairs and loan equipment if this is required.

I don’t have a Kennards Hire in my area, however I do have an independent Hire company near me, can I get a loan product here?

If there is no Kennards Hire within 50km of the site, we can work with your local Hire company to make sure you get your necessary equipment to keep going with the job.

How do I know if I qualify for the Flextool Promise?

We have a simple set of questions to determine if you qualify for the Flextool Promise; our Customer Service team will run through these with you and will advise you of your eligibility and steps to repair your product.

I don’t have a current Kennards account, can I still get a loan product?

You will need an account with Kennards. If you don’t have an existing account we will help set this up for you, so you can pick up your loan product as soon as possible.

What if it takes over a week to repair my Flextool product? Can I get a loan product for more than 2 days?

The Flextool Promise provides a loan product for 2 days free of charge. If you require a loan product for more than 2 days, you can arrange an extension with your hire company at your own cost. Pricing for the extended time period is managed by the hire company, not Flextool.

I’m finished with the job, however I do need my product repaired – can I still do this?

Yes of course. If your product is within its manufacturer’s warranty period, we will advise your nearest service agent who will assess the fault and if there is a manufacturing fault or defect we’ll arrange to repair your product free of charge, or arrange a replacement product.

Can I get my product repaired at my own local product repair service?

You may, but if your product is within the manufacturer’s warranty, you have to take it to a Flextool Service Agent to have the product assessed, and if there is a manufacturing fault or defect get it repaired free of charge. You can take it to a different agent/service however you won’t be automatically eligible for a free repair or replacement. If your product is outside of the manufacturer’s warranty period, you can take it to any agent and pay for the applicable cost. Refer to the product warranty document for further details.

TRY BEFORE YOU BUY

At Flextool we understand that buying equipment can be a big commitment. That’s why we’ve introduced Try Before You Buy.

Try Before You Buy is here to make your life, and your business decisions, easier.

Experience selected Flextool products through our Hire partners, for two days, free of charge.*

If you like the product and want to buy one, you can purchase a brand-new product through your local Flextool distributor.

We’re committed to helping you get the job done right, whatever it takes.

Try Before You Buy. Guaranteed success.

Current eligible Try Before You Buy product

Our current Try Before You Buy product is the Flextool TuffTruk B450E. To try before you buy, please register here and we will get in touch with you.

* For full terms and conditions, click here. Available through participating hire partners only.

Try Before You Buy F.A.Q

How do I know if I qualify for Try Before You Buy?

To be eligible for Try Before You Buy, you must hold a current ABN and provide all necessary information requested by Flextool. We have a simple set of questions to determine if you qualify. Our Account Manager will run through these with you and will advise you of your eligibility.
I’d like to try a Flextool product that isn’t selected, can I still try this free of charge?

No, at this stage the Try Before You Buy program is only available on selected products only and these can’t be changed. You can choose to hire other Flextool products through your local Hire company in line with their hire policy.
Is the program national?

Yes, the Try Before You Buy program is national however it is currently only through participating hire partners. Register online or call the Flextool Customer Service number to find out if there is one in your area.
Can I get the loan product from any Hire company in my area?

No, only participating Hire companies can loan you the product.
I can’t pick up the product, can it be delivered to me?

The Try Before You Buy program provides you with free hire for two days. If you can’t pick up the product yourself, it can be delivered to you by the Hire company however delivery charges may apply. Delivery is managed by the Hire company, not Flextool.
I don’t have a current Hire company account, can I still get a loan product?

You will need an account with the participating Hire company in your area. If you don’t have an existing account we will help set this up for you, so you can pick up your loan product as soon as possible.
How long can I try the product for?

Through the Try Before You Buy program, you can try our selected products for two days, free of charge. If you wish to hire the product for a longer period of time, you can arrange an extension with your hire company at your own cost. Pricing for the extended time period is managed by the hire company, not Flextool.
Do I have to purchase the product after I try it?

No, whether or not you buy the product afterwards is entirely up to you. This program is completely obligation free.
I’ve tried the product and would like to purchase my own, where can I buy one?
You can purchase our products at any of our local stockists. Click here to find your nearest Flextool distributor.

Terms and Conditions for Try Before You Buy can be found here.